With nearly two decades managing collection strategy for a leading credit card company, I’ve witnessed many economic booms and busts. Riding along these economic waves emerged an industry targeting financially distressed customers with a utopian promise: becoming debt-free. Debt relief companies first put down their…

Credit card debt is a big problem in the U.S.  How big is it, exactly?  According to the results released by the Federal Reserve Bank of New York, our total credit card debt hit $1.129 trillion at the end of 2023.  Yes, that’s right: in…